News24.com | WhatsApp faces EU complaint over 'bombarding' users with new privacy policies

2 weeks ago 15

Facebook's WhatsApp messaging app faces a European ailment aft its allegedly "aggressive" rotation retired of caller presumption and services sparked outrage among consumer-rights campaigners.

The updated policy, successful effect since May, remains opaque and makes it intolerable for users to get a wide knowing of what consequences WhatsApp’s changes entail for their privacy, European user relation BEUC said successful a connection connected Monday.

"WhatsApp has been bombarding users for months with assertive and persistent pop-up messages to unit them to judge its caller presumption of usage and privateness policy," Monique Goyens, manager wide of BEUC, said successful the statement. "They’ve been telling users that their entree to their app volition beryllium chopped disconnected if they bash not judge the caller terms" and remained "deliberately vague" astir information processing.

WhatsApp announced the argumentation changes successful January, but was forced to hold its instauration until May, due to the fact that of disorder and idiosyncratic backlash implicit what information the messaging work collects and however it shares that accusation with genitor Facebook.

Together with 8 of its members, Brussels-based BEUC said it submitted a ailment with the European Commission and the European web of user authorities.

The filing urges regulators to unfastened an probe into WhatsApp’s practices and request that the presumption and services users agreed to "via the contentious practices" shouldn’t beryllium binding connected them.

Spokespeople for Facebook and WhatsApp didn’t instantly comment.

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